What is the return policy for products?
We offer free returns within 30 days of your purchase of the products. Ensure the product is not used, hampered, and returned in its original condition. If the item does not fall under these circumstances, we might not process the return, exchange, or refund.
How can i track my order?
Yes, we will share a tracking ID after successfully processing the order. Customers will receive a text and email that can be used to track the order and know its status.
How do i complete payments?
There are multiple payment methods to complete your transactions easily. Customers can choose payment methods:
1. Credit and debit cards
2. UPI payment
3. Wallets
4. Net-banking
What if i receive a defective product?
If your order is damaged or does not meet your expectations, connect with us immediately at [email protected]. It is essential to reach us within 24hrs after the order delivery. You can share order details and images while sharing your concerns for better assistance.
Elsner has defined terms and conditions where we offer refund, exchange, or return as per the customer’s request. Also, customers are free to deny accepting the order if there is a defect during delivery.
How much time does it take to process the orders?
Elsner has been in the industry for a long time, which means we understand our customers and ensure to make fast deliveries. So, based on the place you reside, we will share the estimated delivery time and the tracking ID to let you know the current status of your order.
Do you offer any promotions and discounts?
Yes, we provide offers throughout the year on special occasions. It is important to sign-up to stay updated with the latest discounts or promotions.
What if the product i need is out of stock?
We take every action to make sure that all items on our website are in stock and available for purchase. However, in rare cases, some products may be out of stock. If this happens, we'll notify you when the item will be back in stock.
Also, we provide you with the option to wait for the item to become available, choose a replacement item, or receive a refund if the ordered item becomes out of stock.
How to claim a warranty on products?
You can connect with us and share the original proof of purchase that includes the name and address of the seller, date of purchase, GST number, and pictures of the damaged product. Once we process your request and verify all the details, we will inform you about the next action.